PA20 Web Solutions is an Isle of Bute (Scotland) based web design and internet marketing specialist.
You have the right to make a complaint regarding our use of your personal data by contacting the Information Commissioner’s Office (ICO) who are the UK supervisory authority for data protection issues (ico.org.uk) – we would, however, appreciate the chance to deal with your concerns before a formal approach is made to the ICO so please contact us in the first instance.
The General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679) defines “personal information” and “sensitive personal information” and we have assessed our processes and procedures to ensure that we comply with the Regulation.
- We do not collect or process “sensitive” personal information
- We do collect and process other personal information subject to GDPR but only if you approach us with a view to buying services from us
- As a general website visitor we do not collect personal information
- Any information supplied by you before you become a customer of ours will be used only for the purposes of providing you with further information as requested by you, for example the provision of a quotation or sales literature
- Any information supplied by you after you become a customer of ours will only be shared with relevant partner organisations wherein we act as agents, and said information will be anonymised as far as practicable
- We do not share your personal information with any other third parties
- The information supplied to PA20 Web Solutions is stored by us indefinitely
- All information collected by PA20 Web Solutions is stored securely on computer servers located within the UK
Information That We Collect
In the normal running of our website we may collect and process the following personal information:
- information provided voluntarily by you, for example when you complete our online enquiry form when requesting a quotation or further details from us about our services – typically this constitutes:
- A contact name
- A contact email address
- A contact telephone number (optional)
The lawful basis on which we collect and store your personal information at the enquiry stage is consent.
The lawful basis on which we collect and store your personal information after you have agreed to become a customer of ours is the performance of a contract with you.
Sharing of Your Information
We use the information that we collect from you to be able to provide our services to you. Some of the services we offer are provided by third parties, for example graphic design. PA20 Web Solutions will always advise you that we intend to supply part or all of the service requested via a third party and seek your express content to share your personal details with them before proceeding to do so. By providing consent you authorise the sharing of these details as set out in the request.
Disclosing Your Information
- in the event that we sell any or all of our business, in which case your details may be provided to the buyer
- where we are legally required by law to disclose your personal information
Access to Information
You have the right to request details of the personal information that we hold about you. You can request this at any time by writing to compliance @ pa20.co.uk. Please allow 5 working days for your request to be actioned. Please be aware that the information we hold is limited to that identified earlier in this document.
No fee is usually charged for access to your personal data (or to exercise any of your other rights), however we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive.
Retention of Information
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including the purposes of satisfying any legal, accounting or reporting requirements.
Opting out / “Right to be Forgotten”
You have a “right to be forgotten”. This means that you may ask us at any time by writing to compliance @ pa20.co.uk to erase all personal information that we hold about you. If you do this and there is a contract in place between us for the provision of services, we reserve the right to stop providing those services forthwith and to issue an invoice for any outstanding fees accrued up to that point.
Our use of First-Party Cookies
"Cookies" are tiny text files which are stored on your computer or device. They are used, for example, to remember options that you have taken when browsing websites to save re-entering data multiple times. They do not contain any personal information and are automatically removed after a period of time.
Our use of Third-Party Cookies