Privacy Policy

Your privacy is important and we respect that - Privacy Policy


PA20 Web Solutions is an Isle of Bute (Scotland) based web design and internet marketing specialist.

We are committed to safeguarding and preserving the privacy of our website visitors. This policy explains what happens to any personal details we are provided with whilst visitors are using our website. It also explains how we use cookies.

PA20 Web Solutions is the controller responsible for your personal data. We have appointed a Data Protection Lead who is responsible for overseeing questions in relation to this privacy policy. Should you have any questions relating to this policy, including any requests to exercise your legal rights, please contact us by email at compliance @ and state that your query is for the attention of the Data Protection Lead.

You have the right to make a complaint regarding our use of your personal data by contacting the Information Commissioner’s Office (ICO) who are the UK supervisory authority for data protection issues ( – we would, however, appreciate the chance to deal with your concerns before a formal approach is made to the ICO so please contact us in the first instance.

The General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679) defines “personal information” and “sensitive personal information” and we have assessed our processes and procedures to ensure that we comply with the Regulation.

  • We do not collect or process “sensitive” personal information
  • We do collect and process other personal information subject to GDPR but only if you approach us with a view to buying services from us
  • As a general website visitor we do not collect personal information
  • Any information supplied by you before you become a customer of ours will be used only for the purposes of providing you with further information as requested by you, for example the provision of a quotation or sales literature
  • Any information supplied by you after you become a customer of ours will only be shared with relevant partner organisations wherein we act as agents, and said information will be anonymised as far as practicable
  • We do not share your personal information with any other third parties
  • The information supplied to PA20 Web Solutions is stored by us indefinitely
  • All information collected by PA20 Web Solutions is stored securely on computer servers located within the UK

Information That We Collect

In the normal running of our website we may collect and process the following personal information:

  • information provided voluntarily by you, for example when you complete our online enquiry form when requesting a quotation or further details from us about our services – typically this constitutes:
    • A contact name
    • A contact email address
    • A contact telephone number (optional)

The lawful basis on which we collect and store your personal information at the enquiry stage is consent.

The lawful basis on which we collect and store your personal information after you have agreed to become a customer of ours is the performance of a contract with you.

Third-Party Links

Our website includes links to third party websites. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the Privacy Policy of every website you visit.

Sharing of Your Information

We use the information that we collect from you to be able to provide our services to you. Some of the services we offer are provided by third parties, for example graphic design. PA20 Web Solutions will always advise you that we intend to supply part or all of the service requested via a third party and seek your express content to share your personal details with them before proceeding to do so. By providing consent you authorise the sharing of these details as set out in the request.

Disclosing Your Information

We will not disclose the personal information supplied by you to any third party except in accordance with this Privacy Policy and in the following circumstances:

  • in the event that we sell any or all of our business, in which case your details may be provided to the buyer
  • where we are legally required by law to disclose your personal information

Access to Information

You have the right to request details of the personal information that we hold about you. You can request this at any time by writing to compliance @ Please allow 5 working days for your request to be actioned. Please be aware that the information we hold is limited to that identified earlier in this document.

No fee is usually charged for access to your personal data (or to exercise any of your other rights), however we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive.

Retention of Information

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including the purposes of satisfying any legal, accounting or reporting requirements.

Opting out / “Right to be Forgotten”

You have a “right to be forgotten”. This means that you may ask us at any time by writing to compliance @ to erase all personal information that we hold about you. If you do this and there is a contract in place between us for the provision of services, we reserve the right to stop providing those services forthwith and to issue an invoice for any outstanding fees accrued up to that point.

Our use of First-Party Cookies

"Cookies" are tiny text files which are stored on your computer or device. They are used, for example, to remember options that you have taken when browsing websites to save re-entering data multiple times. They do not contain any personal information and are automatically removed after a period of time. is probably one of the few websites on the internet that does not use cookies. We do not even reference 'session cookies' which are created by most web browsers to help track visitors as the roam around a website. We have no need to track you or try to sell you stuff after you've left our website. If you like what you see, you'll contact us. If you're on Bute too, then each time you write your address you'll remember our name!

Our use of Third-Party Cookies

We do not knowingly serve third-party (“non-essential”) cookies via our website. We do however publish links to third party websites, including social media platforms. Following such links by clicking on them passes control to a third party and from that point on their own privacy policy applies. If this concerns you then please do not follow any off-site links.